Refund and Returns Policy
At BBTmo, we strive to provide you with the best online shopping experience. If you are not completely satisfied with your purchase, we offer a refund and returns policy to ensure your satisfaction.
- Returns Eligibility
1.1. Unused and Unopened Items: To be eligible for a return, the item must be unused, unopened, and in the same condition as when you received it. It should also be in its original packaging.
1.2. Time Limit: You must initiate the return process within 24 hours from the date of delivery. After this period, unfortunately, we cannot accept returns.
1.3. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to personal care products, intimate apparel, and perishable goods. Please check the product description or contact our customer support team for clarification.
- Returns Process
2.1. Contact Customer Support: To initiate a return, please contact our customer support team within the specified time limit. You can contact us. Provide your order details, including the order number and the reason for the return.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return.
2.3. Packaging and Shipping: Please securely package the item to prevent damage during transit. Include the return authorization number on the package. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
2.4. Tracking and Insurance: We recommend using a trackable shipping service and purchasing shipping insurance for the returned item. We cannot guarantee that we will receive your returned item and are not responsible for any loss or damage during transit.
- Refund Process
3.1. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned in Section 1. If the item is deemed eligible for a refund, we will proceed with the refund process.
3.2. Refund Options: Refunds will be issued in the original payment method used for the purchase. Depending on your payment provider, it may take some time for the refund to be processed and reflected in your account.
3.3. Non-Refundable Charges: Please note that any shipping charges, customs duties, or additional fees incurred during the purchase are non-refundable.
- Damaged or Defective Items
4.1. Quality Check: We take utmost care to ensure that all products are in excellent condition before they are shipped. However, if you receive a damaged or defective item, please contact our customer support team immediately.
4.2. Resolution: We will work with you to resolve the issue promptly. This may include providing a replacement, offering a refund, or arranging for repairs, depending on the nature of the problem and product availability.
- Customer Support
If you have any questions or need assistance regarding our refund and returns policy, please contact our customer support team at [insert contact information]. We are here to help you and provide further guidance.